Effective Date: 24 June 2026
Privacy Policy
Last Updated: 24 June 2026
Company: Emerpro IT Solutions L.L.C.
Welcome to EonDocs. This Privacy Policy explains how EonDocs, operated by Emerpro IT Solutions L.L.C., collects, uses, stores, and protects your personal information when you visit our website at eondocs.com, use the EonDocs platform, or interact with our services.
1. Introduction
By using our website or services, you agree to the practices described in this Privacy Policy. Please read it carefully.
2. Who We Are
EonDocs is an AI-powered Intelligent Document Processing (IDP) and Document Management System (DMS) developed and operated by:
Emerpro IT Solutions L.L.C.
G 19–G 21, Techno Hub 2, Digital Park,
Dubai Silicon Oasis, Dubai, UAE
Phone: +971 4 386 8700
Email: info@eondocs.com
Privacy Contact: privacy@eondocs.com
EonDocs is part of the Emerpro Group. For more information about our parent company, visit emerpro.net.
3. Information We Collect
We collect information in the following ways:
3.1 Information You Provide Directly
When you interact with our website or services, you may provide us with:
– Full name and job title
– Business email address and phone number
– Company name and industry
– Login credentials for platform access
– Messages submitted through our contact or demo request forms
– Payment and billing information (processed securely through our payment gateway)
– Support enquiries and communications
3.2 Information Collected Automatically
When you visit eondocs.com or use the EonDocs platform, we automatically collect:
– IP address and approximate location
– Browser type, version, and operating system
– Pages visited, time spent, and navigation behaviour on our website
– Device type and screen resolution
– Referring website or traffic source
– Platform usage data including features used and session duration
– Error logs and diagnostic data for platform performance
3.3 Information from Third Parties
We may receive information about you from:
– ERP, CRM, or other enterprise systems you connect to EonDocs via API
– Our partner and reseller network when they refer your organisation to us
– Publicly available business information for prospecting purposes
4. How We Use Your Information
We use your personal information only for legitimate, specified purposes. We do not sell your personal data to any third party.
We use your information to:
– Provide, operate, and maintain the EonDocs platform and its features
– Process and respond to demo requests, enquiries, and support tickets
– Onboard your organisation and set up your account
– Send transactional communications such as receipts, account alerts, and service updates
– Send marketing communications about EonDocs products and updates, where you have consented
– Improve and develop platform features based on anonymised usage data
– Process payments and manage your subscription
– Detect and prevent fraud, abuse, or security threats
– Comply with legal, regulatory, and contractual obligations
– Enforce our terms of service and protect our legal rights
5. Legal Basis for Processing
Where data protection laws require us to identify a lawful basis for processing your personal data, we rely on the following:
Contractual Necessity: Processing required to deliver the EonDocs services you have contracted for, including account management, platform delivery, and billing.
Legitimate Interests: Improving our platform, preventing fraud, maintaining platform security, and communicating with existing clients about relevant products and services.
Consent: For optional marketing emails, non-essential cookies, and any processing where we ask for your explicit agreement. You may withdraw your consent at any time without affecting the lawfulness of prior processing.
Legal Obligation: Where we are required by UAE law, a court order, or a regulatory authority to process or disclose personal data.
6. How We Share Your Information
We do not sell, rent, or trade your personal data. We share information only in the following circumstances:
6.1 Within the Emerpro Group
EonDocs is a product of Emerpro IT Solutions L.L.C. We may share data with affiliated companies within the Emerpro Group for service delivery, support, and operational purposes, under the same data protection standards as this policy.
6.2 Trusted Service Providers
We engage carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include:
– Cloud infrastructure providers for hosting and data storage
– Email delivery services for transactional and marketing communications
– CRM and sales tools for managing customer relationships
– Analytics platforms for website and platform performance insights
– Payment processors for billing and subscription management
– Customer support software for helpdesk and ticketing functions
All service providers are contractually required to protect your data and may only use it to deliver services on our behalf.
6.3 Legal and Regulatory Disclosure
We may disclose your personal data if required to do so by applicable law, legal process, or government authority, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of EonDocs, our users, or the public.
6.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify affected users and ensure your data continues to be protected to the same standard.
7. Document and Client Data Processing
EonDocs is an enterprise document processing platform. When your organisation uses EonDocs to process business documents such as invoices, contracts, purchase orders, KYC records, or HR forms, the following applies:
– EonDocs processes your business documents strictly as a **data processor** acting on your organisation’s instructions. Your organisation remains the **data controller**.
– We do not use the contents of your business documents to train AI models, develop new features, or for any purpose beyond providing the contracted service.
– All document content is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.
– Documents and extracted data are stored only in the regions specified in your service agreement.
– Access to document data is governed entirely by the role-based access controls you configure in the platform.
– Full immutable audit trails are maintained for every access, extraction, routing, and processing action.
– On termination of your subscription, document data will be deleted or returned to you as specified in your Data Processing Agreement.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law.
| Data Category | Retention Period |
|—|—|
| Active account and platform data | Duration of subscription + 90 days post-termination |
| Demo and enquiry records | 3 years from last contact |
| Support tickets and communications | 3 years from resolution |
| Financial and billing records | 7 years (UAE commercial law requirement) |
| Website analytics data | 26 months (anonymised) |
| Security and access logs | 12 months |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Client document data (SaaS) | As specified in the Data Processing Agreement |
When data is no longer required, it is securely deleted or anonymised.
9. Security
EonDocs is built with security as a core principle. We implement the following technical and organisational measures to protect your personal data:
Technical Measures:
– AES-256 encryption for all data stored at rest
– TLS 1.3 encryption for all data transmitted in transit
– Per-document encryption keys where applicable
– Role-based access control (RBAC) at document, folder, and department level
– Multi-factor authentication (MFA) for platform access
– Immutable audit trails logging every user and system action
– Regular automated vulnerability scanning and penetration testing
– 24/7 security monitoring and intrusion detection
Organisational Measures:
– Data access restricted to authorised personnel on a strict need-to-know basis
– Regular staff training on data protection and information security
– Security assessments conducted for all third-party service providers
– Documented incident response plan and breach notification procedures
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law and without undue delay.
10. Cookies
Our website uses cookies and similar technologies to ensure the site works correctly, analyse how it is used, and improve your experience.
**Strictly Necessary Cookies:** These are essential for the website to function and cannot be disabled. They include session management and security cookies.
**Analytics Cookies:** These help us understand how visitors interact with our website, which pages are most visited, and how users navigate through the site. Data collected is anonymised.
**Marketing Cookies:** These track the effectiveness of our advertising campaigns and allow us to show relevant content to users who have previously visited our website.
**Preference Cookies:** These remember your settings and choices such as language and region preferences.
You can manage your cookie preferences at any time through the cookie banner on our website or through your browser settings. Refusing optional cookies will not affect your ability to use the EonDocs platform.
11. Your Rights
Depending on your location and applicable law, you have the following rights regarding your personal data:
**Right of Access:** You may request a copy of the personal data we hold about you.
**Right to Rectification:** You may request that we correct any inaccurate or incomplete personal data.
**Right to Erasure:** You may request that we delete your personal data, subject to our legal retention obligations.
**Right to Restriction:** You may request that we limit how we process your personal data in certain circumstances.
**Right to Data Portability:** You may request your personal data in a structured, commonly used, machine-readable format.
**Right to Object:** You may object to processing based on legitimate interests, including direct marketing at any time.
**Right to Withdraw Consent:** Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
**Right Not to Be Subject to Automated Decisions:** You may object to decisions made solely on the basis of automated processing that significantly affect you.
To exercise any of these rights, please contact us at **privacy@eondocs.com**. We will acknowledge your request within 2 business days and respond fully within 30 days. We may need to verify your identity before processing your request. We will never discriminate against you for exercising your privacy rights.
12. International Data Transfers
EonDocs is based in the United Arab Emirates. Some of our service providers and cloud infrastructure partners may process data in other countries, including within the European Economic Area, the United States, or India.
Where data is transferred to countries without equivalent data protection standards, we ensure appropriate safeguards are in place including contractual data processing agreements and standard contractual clauses with all third-party processors.
Enterprise clients who require data residency within the UAE or a specific region may request on-premise deployment or a dedicated cloud region. Please contact our team at info@eondocs.com for available options.
13. Children’s Privacy
EonDocs is an enterprise B2B platform designed exclusively for use by businesses and adult professionals. Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors.
If you believe we have inadvertently collected data from a person under 18, please contact us immediately at privacy@eondocs.com and we will take prompt steps to delete such data.
14. Links to Third-Party Websites
Our website may contain links to third-party websites, integration partner portals, or resources outside of our control. This Privacy Policy applies only to eondocs.com and the EonDocs platform. We are not responsible for the privacy practices of any third-party websites and encourage you to review their privacy policies before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
When we make material changes, we will:
– Update the Effective Date and Last Updated date at the top of this page
– Notify registered platform users by email or via an in-platform notification
– Display a prominent notice on our website for significant changes
We encourage you to review this policy periodically. Your continued use of our website or services after an updated policy is posted constitutes your acceptance of the changes. Previous versions of this policy are available on request.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
**Privacy and Data Protection Enquiries:**
Email: privacy@eondocs.com
**General Enquiries:**
Email: info@eondocs.com
Phone: +971 4 386 8700
WhatsApp: +971 50 347 5946
**Registered Address:**
Emerpro IT Solutions L.L.C.
G 19–G 21, Techno Hub 2, Digital Park,
Dubai Silicon Oasis, Dubai, UAE
We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them within 30 days.
*This Privacy Policy was prepared for EonDocs by Emerpro IT Solutions L.L.C. and is governed by the laws of the United Arab Emirates.*
